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Support Policy Page
SUPPORT POLICY
Last Updated: September 11, 2026
At Skutus Gadget Market, we are committed to providing customers and sellers with reliable support.
1. CUSTOMER SUPPORT
Customers can contact Skutus regarding:
* Orders
* Payments
* Delivery
* Returns
* Refunds
* Product issues
* Account problems
* Technical problems
* General enquiries
2. SELLER SUPPORT
Sellers may contact support regarding:
* Seller accounts
* Product listings
* Orders
* Payments
* Withdrawals
* Delivery disputes
* Buyer disputes
* Account restrictions
* Technical problems
3. HOW TO CONTACT SUPPORT
Email: support@skutus.com
Phone: +234 903 690 7745
Website: www.skutus.com
When contacting support about an order, please provide your order number where applicable.
4. RESPONSE TIMES
Skutus aims to respond to support requests as quickly as reasonably possible.
Response times may vary depending on the complexity of the issue, volume of requests, weekends, public holidays, or circumstances requiring investigation.
5. ORDER DISPUTES
Customers should contact Skutus as soon as possible when:
* A product has not arrived.
* The wrong product was received.
* A product is damaged.
* A product is significantly different from its listing.
* There is an issue with payment.
* A return or refund is required.
6. SELLER DISPUTES
Sellers should provide relevant information and evidence when responding to a customer dispute.
Skutus may request photographs, videos, delivery information, order information, or other relevant evidence.
7. ABUSE OF SUPPORT
Customers and sellers must communicate respectfully with Skutus support staff.
Threats, harassment, abusive language, fraudulent claims, or repeated abuse of the support system may result in account restrictions.
8. FINAL REVIEW
Where appropriate, Skutus may review available evidence and make a decision regarding a marketplace dispute.
Skutus may request additional information before reaching a decision.
©️ 2026 Skutus Gadget Market. All Rights Reserved.
