Return Policy Page

RETURN POLICY

Last Updated: September 11, 2026

Skutus Gadget Market wants customers to receive products that match their orders and product descriptions.

This Return Policy explains when a customer may request a return.

1. ELIGIBLE RETURNS

A return may be considered where:

* The wrong product was delivered.

* The product is damaged upon arrival.

* The product is materially different from its listing.

* The product is defective upon arrival, subject to applicable warranty conditions.

* The seller failed to provide the product described in the listing.

2. RETURN REQUEST

Customers should contact Skutus support as soon as possible after receiving an order.

The customer may be required to provide:

* Order number.

* Photographs of the product.

* Video evidence where appropriate.

* Description of the problem.

* Packaging information.

* Other information reasonably required to investigate the claim.

3. CONDITION OF RETURNED PRODUCTS

Unless the return relates to a damaged, defective, incorrect, or misrepresented product, the product may need to be returned:

* Unused.

* In its original condition.

* With original packaging.

* With accessories and included items.

* With proof of purchase.

Certain products may not be eligible for return because of their nature, hygiene requirements, activation status, personalization, or applicable law.

4. NON-RETURNABLE SITUATIONS

A return may be rejected where:

* The product was damaged through customer misuse.

* The product was modified or tampered with.

* The customer caused the damage after delivery.

* The customer cannot reasonably establish that the product was purchased through Skutus.

* The return request is fraudulent.

* The product is excluded from returns under applicable law or the relevant listing.

5. RETURN SHIPPING

Where a return is approved because the seller sent an incorrect, defective, damaged, or materially misrepresented product, the applicable return-delivery cost may be handled according to the circumstances of the case.

Where a customer simply changes their mind, return shipping may be the customer’s responsibility where permitted by law and the applicable product policy.

6. REFUNDS

Where a refund is approved, the refund may be issued through the original payment method or another appropriate method.

Processing times may depend on the payment provider or financial institution.

7. SELLER RESPONSIBILITY

Sellers are responsible for accurately describing products and complying with applicable return obligations.

Repeated complaints about inaccurate, defective, counterfeit, or misleading products may result in seller restrictions or removal from Skutus.

8. DISPUTES

If a customer and seller disagree regarding a return, Skutus may review the available evidence and determine the appropriate marketplace resolution, subject to applicable law.

©️ 2026 Skutus Gadget Market. All Rights Reserved.